About Us

Afiks Adaya International

Established in October 2000 as International Contact Centre Services Provider

Launched Jakarta-based International Contact Centre Facility in September 2003

Has been providing Outsourced Contact Centre Services for both domestic & global clients since 2001


VISION

To become a recognized International Outsourcing Service provider specializing in Contact Centre, Back Office and Aggregator for multiple business solutions.

MISSION

  • To expand services into total solution of business requirements.
  • Transforming services to a higher level not only as a Contact Centre but also as an aggregator for multiple business solutions.
  • To develop infrastructure and create new services.
  • To create aggregator system by integrating partners with different solutions.
  • To continuously improve system, adapting new and advanced technology by providing new trend channels (multi-media) services
    (web-based and mobile applications)
  • To build competencies and expertise in the range of services offered.
  • To grow into an internationally recognized and trusted company in the outsourcing industry.

AWARDS



Asia Pacific “Best Outsourcing Partnership”, 2008


World Awards “Best Outsourcing Partnership”, 2008


Asia Pacific “Best Contact Centre “ Medium Size, 2009


“World’s Best Medium Contact Center” in Las Vegas, USA, November 2009

WHY CHOOSE AFIKS ?

Services

Top 10 Service Industries in Indonesia that can add instant value to your business

  • Inbound and Outbound

  • Digital Marketing

  • Graphic Design

  • Executive Assistant

  • Software Developers

  • Sales Support

  • Data Entry

  • Accountants & Book Keepers

  • HR Assistant

  • Web Developers

Partnership

Outsource Solution Centre, Pty. Ltd.

OSC (Outsource Solution Centre, Pty. Ltd) is an Australian based legal company. OSC acts as an Infrastructure Hub, IT Support and Marketing Representative of Afiks services in Australian Market.

Well Done International, Pty. Ltd.

Well Done (Well Done International, Pty. Ltd.) is an Australian based legal company owned by Outsource Solution Centre, Pty. Ltd. Well Done operates contact centres in Australia and internationally, providing superior call centre support to government and private sector clients.

Past & Current Experience

Operate 24 hours a day, 7 days a week and 365 days a year.
Which means always ready to provide services in one full year, including national holidays.


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